Shipping policy

Shipping

EVERWITHIN pieces are custom painted and assembled by hand in China. We begin after checkout using the photos, personalization, and order details submitted with your order. A painted preview is sent before final drying and sealing.

Production time before dispatch

  • Necklaces, bracelets, and feather/fur keepsakes: artwork, drying, and packing usually take about 5 business days.
  • Glass ornaments: artwork, drying, and packing usually take about 7 business days.

Please approve the preview within 24 hours after it is sent. Missing photos, unclear personalization, address questions, or delayed preview approval can extend the timeline. Once drying or sealing begins, the artwork can no longer be changed.

Shipping rates

Free standard shipping applies to orders of $150 USD or more. Orders below $150 USD are charged a destination-based shipping rate shown at checkout after the delivery address is entered.

Where we ship

We currently ship only to the supported destinations below. We do not ship worldwide.

  • North America: United States, Canada, and Mexico.
  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
  • Australia: Australia.
  • East Asia: Japan and South Korea.

If a destination is unavailable at checkout, we cannot accept an order for that address at this time.

Estimated transit time after dispatch

  • United States: usually about 5-12 business days for eligible mainland addresses.
  • Canada: about 7-9 business days. Mexico: about 8-12 business days.
  • Europe: usually about 6-10 business days; some destinations and remote areas may take about 8-12 business days.
  • Australia: about 7-12 business days.
  • Japan: about 6-7 business days. South Korea: about 6-8 business days.

Transit estimates are not guarantees. Customs processing, peak periods, holidays, weather, incomplete addresses, local delivery conditions, and remote areas can affect the final date.

Customs, duties, and taxes

Import duties, VAT/GST, customs fees, or local handling fees depend on the destination and local rules. If Shopify collects an amount at checkout, it is shown before payment. If a charge is not collected at checkout but applies on import, the local customs authority or delivery service may contact the recipient. These charges are set by the destination authority and are outside EVERWITHIN's control.

Address limits and remote areas

Some services do not support PO Boxes, military addresses, offshore territories, or certain remote areas. Please enter a complete street address, recipient name, valid phone number, city, state or province where applicable, and postcode. We may contact you through the checkout email, Shopify Inbox, or hello@everwithin-keepsakes.com if an address needs confirmation.

Shipping damage protection

If an order arrives damaged in transit, email hello@everwithin-keepsakes.com within 7 days of delivery. Include the order number and clear photos of the item, packaging, and shipping label. After review, eligible shipping damage is protected with a free remake or replacement.

Order verification and address changes

Address changes can only be requested before shipment and may require confirmation through the checkout email, Shopify Inbox, or hello@everwithin-keepsakes.com. Orders with incomplete contact information, mismatched details, unusual payment activity, or Shopify risk flags may be held for review. If we cannot verify an order or address, we may cancel and refund it before fulfillment.